Frequently asked questions

Start a 14-day free trial, no card needed. Add your services, prices, deposits, staff and opening hours, then share your WhatsApp booking link. Most businesses are taking bookings within 10 minutes.

There's no automatic import yet. Your existing customer list (name, cellphone, email) can be added one at a time from the Customers page, or ask your BookIt contact about a bulk import for a bigger business.

On the Business plan we help you set up your WhatsApp Business number. For anything else, WhatsApp us from the chat bubble or email support - see "Who do I contact for support?" below.

No. They tap your link on WhatsApp, Instagram bio, Facebook page or your website, and book in the browser. No downloads, no passwords, no account.

Yes. Your booking page is a normal web link (bookit.co.za/b/your-name), so it works anywhere a link works: Instagram bio, Facebook page button, Google Business Profile "Book online" link, a QR code on your counter, or your own website.

Only one gets it. BookIt locks each staff member's diary while a booking is being made, so the first person to complete payment (or confirm, if no deposit is needed) gets the slot - the other sees it marked as taken and picks another time.

Yes, from the link in their confirmation and reminder messages, up until your cancellation window (you set the number of hours). After that, cancelling or not showing up can mean they lose their deposit, depending on your policy.

You mark it as a no-show from the booking. If they paid a deposit, your policy decides whether it's kept or refunded - the no-show rate on your dashboard tracks this over the last 30 days.

Starter: up to 2. Pro: up to 5. Business: up to 15. Each staff member gets their own diary, so customers can pick "anyone available" or a specific person.

On the Business plan, staff get their own logins to see and manage their own bookings. On Starter and Pro, only the owner logs in today.

Each location runs as its own BookIt business today, with its own booking link, staff and calendar. Ask about managing several locations from one login if that's what your business needs.

Deposits are paid through your own PayFast account straight into your bank account on PayFast's normal payout schedule. BookIt never holds your money or takes a cut of what customers pay you.

PayFast today, for deposits and your BookIt subscription. Yoco (card machine / online checkout) support is coming - get in touch if that's what you're waiting on.

You get a short grace period, then new online bookings pause until it's sorted - nothing about your existing customers, bookings or history is deleted.

Customers choose whether they want marketing specials on WhatsApp, and broadcasts only go to people who said yes - every broadcast has an opt-out. See the full Privacy Policy for the details.

You do. Each business is the responsible party for its own customers' information under POPIA; BookIt only processes it on your behalf to run your bookings.

A customer ticks a box when booking (or you tick it in store, if they clearly agreed) to get specials. They can opt out any time by replying STOP or from the link on your booking page - you'll always see who's opted in on the Customers page.

WhatsApp us from the number on your dashboard, or email support@bookit.co.za. Business-plan customers get priority WhatsApp support.

Email support@bookit.co.za with your business name and what you were doing when it happened. For anything urgent (a customer can't pay, a booking link is down), say URGENT in the subject line.